Electrical Service Manager

Location: Grove City, Ohio


An international leader in high-power conversion units and high-precision DC measurement systems is seeking a Service Operations & Accounts Manager to support and grow its U.S. operations. The company delivers integrated, customer-focused solutions for power conversion, measurement, and industrial energy monitoring across multiple sectors.

This role is ideal for an Electrical Engineer who has progressed into service leadership and customer-facing commercial responsibilities. You will combine technical depth, field team coordination, service operations oversight, and account management to ensure excellence across U.S. activities.

You will report functionally to the European headquarters and act as the central point of coordination between sales, service, engineering, and customers, ensuring that U.S. operations meet global standards while growing service revenue streams (spare parts, retrofits, maintenance, modernization, and technical upgrades).



Core Responsibilities

Lead, coordinate, and support field service engineers and technicians.

Oversee service interventions, preventive maintenance schedules, on-site commissioning, and troubleshooting.

Ensure field operations meet safety, quality, and performance KPIs.

Technical Expertise & Project Execution

- Manage the technical execution of service and retrofit projects.
- Review technical documentation, system specifications, and customer requirements.
- Provide level-2 technical support and act as the engineering liaison between the U.S. and Europe.

Commercial & Customer Management

- Own customer relationships across service, aftermarket, and technical support.
- Develop and manage service proposals, quotations, and commercial offers.
- Drive growth in spare parts, service contracts, retrofits, and upgrades.
- Maintain the project and service pipeline, forecasting activities and opportunities.
- Support the U.S. sales team with technical inputs and customer meetings.

Business Development & Strategic Growth

- Identify new service opportunities and modernization opportunities within existing accounts.
- Monitor industry trends and provide insights to headquarters.
- Help improve processes, efficiency, and customer satisfaction across the entire service lifecycle.


Required Hard Skills

- Bachelor’s or Master’s degree in Electrical or electromechanical Engineering (or related field).
- Experience managing a field team, service engineers, or technical operations.
- Background in power systems, industrial electrical equipment, or automation/controls.
- Experience in service sales, customer account management, or aftermarket commercial roles.


Required Soft Skills

- Strong leadership presence with hands-on ability to guide and mentor a team of 5
- Excellent relationship-building skills with both customers and internal teams.
- Clear communication and ability to present complex technical topics simply.
- Analytical thinking with attention to detail and problem-solving abilities.

What We Offer

- Direct collaboration with both U.S. operations and European HQ.
- A hybrid role covering technical, commercial, and managerial exposure.
- Long-term growth opportunities in a high-technology, international environment.
- Competitive compensation and comprehensive benefits:
- Medical, Dental & Vision (UnitedHealthcare)
- 401(k) with employer contributions
- Life & disability insurance
- Tuition reimbursement
- Professional development resources
 

 
Equal Employment Opportunity (EEO) Statement

The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. We are committed to fostering an inclusive, equitable workplace that supports diversity in all forms.